How We Handle Inquiry and Website Data

LabX Supply collects only the information needed to respond to quote requests, support sourcing conversations, and improve the website.

Last updated: March 2026

This summary-style policy is designed for a B2B sourcing website and covers the core privacy topics typically expected under modern privacy frameworks, including transparency, purpose limitation, and contact access.

Information We Collect

When you submit an inquiry or quote request, we may collect your name, email address, company name, phone or WhatsApp number, and country or region. We also receive basic usage data through analytics tools and browser cookies.

How We Use Information

We use the information you provide to reply to inquiries, prepare quotations, coordinate follow-up conversations, and improve the clarity and performance of the website.

Third-Party Services

We use Web3Forms to process website form submissions, Google Analytics to understand website usage, and WhatsApp when you choose to contact us through the floating widget or a direct chat link. These providers may process limited data as part of delivering their services.

Cookies and Analytics

LabX Supply uses cookies and similar technologies for website measurement. This includes Google Analytics cookies that help us understand which pages are visited and how visitors interact with the site.

Data Retention

We keep inquiry and quote data for as long as there is a reasonable business need, including responding to your request, supporting ongoing procurement discussions, or maintaining basic business records.

Your Choices

You may ask us to review, correct, or delete the personal information you previously shared with us, subject to any legal or operational obligations that require retention. We will handle such requests in a commercially reasonable manner.

Contact

For privacy-related questions or requests, email [email protected].